Airport Business Courses

Get unique insights into a 5-star Airport’s operational and management best practice.

With more tthan 30 years of training support Munich AirportAcademy offers airport and aviation management trainings with outstanding learning experience. Our management courses cover all key aspects for successfully managing and operating an airport: from Operations, Economics, Marketing, Safety & Security to Human Factors.

Register now for our airport management training courses and explore sustainable business models, optimize performance and profitability!

Our airport business course will take place in classroom format in Munich, giving you the opportunity to visit and experience our Bavarian hub - the first 5-Star airport in Europe.

Learn more about the AirportAcademy

Logos and certification ICAO TRAINAIR PLUS member, ACI Accredited Training Partner and TÜV Süd

Airport Management Courses 2024 / 2025 in Munich

Airport Management Training	Duration	Dates 2025	Costs *
ACI Passenger Experience Management	5 days	30 June - 4 July 2025 8-12 December 2025	see ACI website
Airport Business Game	2 days	on request	1.475 €
Airport Business Model	3 days	10-12 November 2025	1.479 €
Aviation Foundation	3 days	3-7 November 2025	2.485 €
Introduction to Airport Sustainability	2 days	6-7 May 2025 27-28 October 2025	1.490 €
Quality Management	3 days	26-28 May 2025 1-3 September 2025	1.790 €

*Costs are per person plus VAT and include attendance fee, food and beverages during the training date.

Your contact

Team International Training

AirportAcademy - Munich Airport

Street LabCampus 52
Zip code / City 85356 München-Flughafen
Additional information Germany

Telephone +49 89 97543303
Email international-training@munich-airport.de

ACI Passenger Experience Management

Two female passengers in front of an "Infogate" digital information terminal at Munich Airport

Target group

Executive and Senior Managers
Passenger Experience Managers and Supervisors
Customer Relations Managers and Supervisors
Quality Assurance Managers and Supervisors
Project Managers and Supervisors

About this course

This course provides in-depth training on passenger experience management (PXM) and its implementation in an airport setting. It focuses on the essential elements for successful PXM integration and aligns PXM with organisational strategy for seamless integration into the airport's operational framework.

Course content covers:

PXM best practices at Munich Airport and other world leading airports
PXM and Brand Management
PXM and Human Resource Management / Corporate Culture
PXM and the digital perspective
PXM and innovation / trends
Measurement of Customer Experience, PXM targets & Market research
PXM Tools: Passenger Journey and Service Design, Passenger Segmentation and Personae
Audit System, Action Plan / Roadmap, Integration / Change Management (Case study)

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Airport Business Game

Three people hand out sticky notes on a table during a workshop

Target group

This training is open to companies in the aviation industry and other relevant sectors, particularly staff in charge of:

Project planning and execution
Operational scheduling and forecasting
Business development and management

About this course

This Airport Business Game training is set up as simulation exercise in board game format.

The game participants practice “learning by doing” and engage into decision-making strategies and solving real-life scenarios. The aim of this team game is to practice how to optimize daily operation and business workflows, while maintaining service efficiency and quality.

Test and verify various approaches and its consequences by performing set of tasks, assignments and projects in realistic airport business setting.

The game themes can be customized to specific needs, yet generally include content related to:

Aviation processes and know-how,
Change Management,
Resource efficiency and planning,
Digitalization and Customer Relations.

Besides practical benefits, it creates incomparable team building opportunities.

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Airport Business Model

Three people sketch a diagram on a whiteboard

Target group

The training is open to aviation professionals and industry newcomers working at various functions, mainly:

Commercial Specialists and Managers
Finance Specialists and Managers
Revenue Management Specialist and Managers
Strategic Planners
Business Development Managers
Sales and Marketing Managers

About this course

By exploring sustainable business models and revising these against current, post-pandemic industry challenges, this Airport Management program aims at enabling course participants to make their airport crisis-proof and optimize performance. The audience is introduced to more complex topics gradually. Thus they can fully understand the big picture, different factors and interdependencies operating within the airport ecosystem.

Course content covers:

Airport economics
Performance indicators
Strategic business planning
Relationship with airlines
Environmental impact of the industry.

Practical examples explain the structure of airport revenues and costs, linking these with airport development and operational context. The attained knowledge can be implemented in practice during a dedicated business case exercise, so the course attendees can make informed business decisions in order to optimize their airport performance and profitability.

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Aviation Foundation

Target group

This training is open to aviation industry newcomers as well as existing airport staff, especially those from non-operational departments, who are looking for a structured overview of the complex airport system and getting a big picture of the industry.

About this course

Benefit from management best practices and first-hand examples from Munich Airport´s long-standing experience. This course will provide participants with an comprehensive overview of the aviation system with airport business principles, key operational aspects, infrastructure and regulations.

Course content covers:

Systemic view and regualatory framework
Airport Operations, Safety & Security
Aviation market, industry and airlines business
Airport Business Models and Success Factors
Aviation and Non-Aviation Revenues
Environmental Challenges

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Introduction to Airport Sustainability

Flower meadow in front of the airport with the tower in the background

Target group

This course targets a broad audience within the aviation industry who are either new to sustainability topics or aim to enhance their understanding of sustainability management.

New and existing airport staff interested in sustainability
Airport Operations staff
Environment Protection and Sustainability Management personnel
Corporate Strategy and Planning, HR Management
Social Engagement and External Relations
Airport Managers and leadership functions
Civil Aviation Authority staff

About this course

The course equips participants with essential knowledge on airport sustainability and associated best practices. Its aim is to aid airports in implementing a sustainable business model across the environmental, social, and economic dimensions of sustainability. The methodology of this course is based on recommendations formulated in ACI’s Sustainability Strategy for Airports as well as a wide range of practical examples and initiatives taken by Munich Airport.

Course content covers:

What is Sustainability and Sustainable Development
Sustainability Context - Global Stakeholders, Key Institutions and Standards
Critical View on Airports and Aviation
ACI Strategy & Munich Airport (MUC) Sustainability Strategy
Sustainability Initiatives at MUC
Continuous Improvement and Future Outlook

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Quality Management

A female trainer stands in front of a screen in a training room and looks at her trainees in a friendly manner.

Target group

Airport Operations Managers, who supervise SLAs and KPIs
Airport Quality Managers
Airport Service Quality Directors

About this course

This training equips participants with a basic understanding of quality management in the aviation industry. It emphasises the specific requirements and challenges faced by airports and gives an insight into best practices and strategies to improve the quality and efficiency of airport operations.

Course content covers: