This is the message that a friendly-looking service robot has recently been delivering to travelers in Terminal 2, carrying snacks and drinks that can be purchased. Originally intended for use in hotels and hospitals, the robot is now being used at an airport for the first time worldwide. With the robot, Munich Airport wants to offer travelers an innovative travel experience with an entertainment factor shortly before departure.
Similar to a robot vacuum cleaner, the Snackbot moves slowly along pre-programmed routes through the gate area on levels 4 and 5 in Terminal 2. As soon as someone approaches the Snackbot, it offers its goods using pre-programmed phrases on the screen. The Snackbot has a touchscreen for interactive use. Payment is cashless via various payment methods such as Apple Pay, Google Pay and all major credit cards. A weight sensor prevents unauthorized removal of items.